This help article will cover how to cancel your iCanStudy membership based on your current membership.
Our developers are working as fast as they can to provide the capability on the learning platform to allow for upgrading your membership with the click of a single button. While we wait for this to be built, here’s how you can organise an upgrade or downgrade to your membership after its current cycle is complete.
Are you sure you want to cancel?
Did you know we have a 4-monthly membership?
In case you need just a few more months on the program and are on the yearly membership, consider downgrading to the 4-monthly. You can learn more about how to downgrade to the 4-monthly here.
If you cancel your membership, this will mean you will continue to have access to the program until your current membership cycle finishes.
For example, if you’re on the yearly membership which renews on 16 December 2024 and you’ve cancelled your membership before 16 December 2024, you will continue to have access to the program until the end of the existing cycle of your membership (16 December 2024). The membership will not auto-renew.
For example, if you’re on the 4-monthly membership which renews on 16 December 2024, and you’ve cancelled your membership before 16 December 2024, you will continue to have access to the program until the end of the existing cycle of your membership (16 December 2024). The membership will not auto-renew.
Cancelling your membership before its current cycle finishes does not mean you will receive a refund based on the pro-rata rate of the remaining days you have in your current cycle.
For example, if you’re on the yearly membership which renews on the 16 December 2024, and you’ve cancelled your membership 7 days before 16 December 2024, you will not receive a pro-rata refund for the 7 days as your membership was purchased to last a full cycle, which in this case is 1-year.
How to cancel?
To cancel your membership, you must email help@icanstudy.com mentioning “I would like to cancel my iCanStudy membership” within 14 days of your membership renewing.
We will confirm with you in the conversation when your cancellation request has been processed. We will aim to complete this ASAP during our business hours from Mon-Fri 9-5PM AEST. Typically this is processed in 1-3 business days.
If your membership renews before you were able to cancel your membership, we will allow for a 7-day grace period where we can refund the renewal purchase that was recently charged. If you request a refund after 7 days from your renewal, we will not be able to process a refund.
If you have any questions, please don’t hesitate to contact us at help@icanstudy.com