How do refunds work?

Our refund policy is fair for everyone. Read about how it works and what would make you not eligible.

Justin Sung avatar
Written by Justin Sung
Updated over a week ago

Please read our terms and conditions for our up-to-date refund policy.

You are eligible for a full refund on the 4-monthly or annual memberships. The monthly option is not eligible for refunds.

Refunds can be claimed within the first 30 days if you are not happy with your program experience, as long as the following conditions have been met:

  1. You've actually given the program a reasonable attempt (evidenced by completing just 5 lessons within the first 30 days, which is approximately 3 hours of work).

  2. You've followed the explicit and clear guidelines and instructions throughout the program to a reasonable degree.

As long as you follow the guidelines and actually do the program (even a little), you are eligible for a refund. Please reach out to to process a refund.

Refunds are not eligible for those that violate our terms and conditions, which include:

  • Clearly deviating from the explicit guidelines on how to use the program, or ignoring our advice and instructions

  • Memberships being terminated for gross violation of our community behavioural guidelines (such as repetitive disrespect, rudeness, bullying, or abuse despite warnings)

  • Not even trying to use the program

This help article is only a general guide for customers. Actual conditions are subject to our refund policy stipulated in our terms and conditions. Please read this for our up-to-date policy.

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