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What to do if my payment fails?
What to do if my payment fails?

Fixing a failed payment is easy and painless.

Justin Sung avatar
Written by Justin Sung
Updated over a week ago

Once a payment fails for a recurring subscription rebill, our system will automatically try again after 12 hours, 12 hours, 24 hours, 48 hours and finally 72 hours. In total, it tries 5 times over 7 days. An email notification is sent out if payments have failed from the 2nd failure onwards.

If the final rebill is unsuccessful, your account will be placed on hold. At this point, automatic retries will stop.

In order to clear your payment after these 7 days, you will need to contact if you wish to resume your membership.

Once your payment is cleared, your subscription billing period will also update so that the first day of the new billing period begins on the day the payment was successful.

For example, if you have a monthly membership starting on the 1st of June with the rebill on 1st of July failing, but successful payment made on the 5th of July, then your next payment will be due on the 5th of August.

If you need to update your billing details, such as your card information, you can do this by going to your account page.

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