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Ad blockers and our support features
Ad blockers and our support features

Learn about how some of our support features can be impacted by ad blockers and how you can disable your ad blocker for our website.

Justin Sung avatar
Written by Justin Sung
Updated over 3 months ago

Our support features

Although we do not host ads or track data for third-party advertisers, certain ad blockers can negatively impact some features on our website.

This is because our website uses JavaScript to pass learner details to our support staff, which gives them useful information to help you more effectively. This information includes:

  • Your learner ID and membership email

  • Your progression and stage through the program

We also have support and enhancement features that can be flagged as "pop-ups" by some ad blockers (when set to strict/aggressive blocking modes). These features include:

  • Chat features to talk to our support and coaching staff

  • Interactive feature tours and tutorials to help you navigate our website

  • Notifications and news about program or website changes relevant to your membership

We respect your privacy and data autonomy. Therefore, the core website and program are fully functional even with these features disabled. However, to ensure the best experience, guidance, and access to support, we recommend disabling ad blockers on our website.

Your data privacy and confidentiality are important to us. For more information about how we handle your data, please refer to our privacy policy.

Disabling ad blockers

The following ad blockers have a higher chance of interfering with our support features, especially if options to turn off JavaScript with tracking functionality are enabled:

  • uBlock

  • Ghostery

  • Adblock

  • NoScript

  • Firefox Privacy Browsing Mode

Instructions for popular ad blockers

Adblock Plus

  1. Click the Adblock Plus icon.

  2. Click “Enabled on this site” to disable ad blocking for the current site.

  3. In Firefox Click “disable on learning.icanstudy.com” to disable ad blocking.

  4. Reload the page you were viewing.

Adblock

  1. Click the Ad Block icon.

  2. Click “Don’t run on pages on this domain”.

  3. Reload the page you were viewing.

Ghostery

  1. Click the Ghostery icon.

  2. Click “trust site”.

  3. Reload the page you were viewing.

uBlock / uBlock Origin

  1. Click the uBlock / uBlock Origin icon.

  2. Click the “power” button in the menu that appears to whitelist the current site.

  3. Reload the page you were viewing.

Disconnect

  1. Click the Disconnect icon.

  2. Click “Whitelist site”.

Firefox Tracking Protection

In Firefox, “Tracking Protection” may activate our adblock notice. It can be temporarily disabled for a browsing session by clicking the “shield” icon in the url bar if visible and following the instructions. For further details on Tracking Protection please review Mozilla’s support.

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